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Your childcare questions answered

Got questions? We’ve got answers! Explore our FAQs to find solutions to common queries about our nursery services, settling in, food and drink, and more.

What if my child does not settle at nursery?

Some children take longer to settle than others, but it is rare for a child not to settle at all. We work closely with you to do what we can to help make the transition as smooth as possible. This might involve you spending some more time in the nursery and/or extending the settling-in visits.

Will you follow my baby’s routine?

We follow routines as much as we possibly can in a nursery environment. Whatever stage your child is at in terms of weaning will be supported in the nursery. We find out this information during the settling-in stage and ask that you keep us updated as things change.

What does a settling in session look like and what do I need to bring?

You will stay with us during your first visit allowing you to meet the team and chat to your child’s key carer. This gives us the opportunity to find out the important things we need to know such as routine, likes, dislikes etc. We ask you to provide a named bag for your child with some changes of clothes and any comforters your child might wants. We also ask you to provide a named sunhat, waterproofs and wellies.

Do I pay for the settling in sessions?

There is no charge for any settling in session.

How does the nursery settling in period work for my child?

Once you have been enrolled at one of our nurseries, We will arrange a settling in sessions on the run up to your child's start date. Our settling in period is made up of three sessions, between 1 to 2 hours.

Are you able to cater for my child's dietary requirements

Yes, of course! We have partnered with a professional kitchen that supplies us our fresh meals daily that covers all dietary preferences and allergies.

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What should I bring for my child?

We’ll provide a detailed list when you register. Generally, you’ll need to provide nappies (if needed), any comfort items, spare clothes, and seasonal items like sun hats or coats. We provide meals, activities, and most other resources.

Do you provide nappies and wipes?

Yes, we provide them.

What are your staff qualifications?

All our staff are qualified childcare professionals with minimum Level 2 qualifications in Early Years. Many hold Level 3 qualifications or above, and our room leaders have advanced qualifications and extensive experience in early childhood education.

What are your opening times?

Our nurseries are open Mon - Fri including bank holidays from 7:00am - 6:00pm except weekends and between the period from Christmas to New year's day.

Can I change my child’s days?

We try to be as flexible as possible with changing days, subject to availability. Permanent changes require notice, and we’ll do our best to accommodate temporary changes when needed. Please discuss any requirements with our management team

How do you support potty training?

We work closely with parents to provide consistent potty training support. We follow your home routine as closely as possible and provide regular updates on progress. Our experienced staff are skilled at making this transition positive and stress-free.

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What information do I need to provide when registering?

You’ll need to provide your child’s details, emergency contacts, medical information, dietary requirements, and any special needs. We also need to know your preferred days and sessions, and we’ll explain our fees and policies.

Is there a waiting list?

Due to high demand, we often have waiting lists for certain age groups and days. We recommend registering early, ideally before your child reaches the age you need care. Contact us to discuss current availability.

How can I register my child?

Please contact us to arrange a visit and discuss your requirements. You can call us, email, or use our online contact form. We’ll show you around, explain our approach, and if you’re happy to proceed, we’ll provide registration paperwork.

What age can my child join the nursery?

Our Nurseries cater for children from the age of 3 months to 5 years old.

Is there a minimum number of days my child can attend?

We require our children to attend a minimum of 2 days per week.

Can I book additional sessions for my child?

Yes you can request additional or an ad hoc sessions by contacting your nursery manager, however note these are subject to availability

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Tender Troops Day Nursery

Head Office: Old Hall 44, Bratt Steet, West Bromwich B70 8SB

Phone: 0121 439 1500

Opening Times:
Monday - Friday
07:00am - 6:00pm

Excluding bank holidays & inset days

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